Refund policy

We want you to love your Bendita piece. Please choose carefully, as we do not offer refunds for change of mind.

If you change your mind, you may request an exchange or store credit within 14 days of receiving your order, provided the item is unworn, unused, in its original packaging, and in original condition.

For hygiene reasons, earrings and earcuffs cannot be returned or exchanged for change of mind unless they are faulty.

Return shipping costs for change-of-mind exchanges or store credit are the responsibility of the customer. We recommend using a tracked shipping service, as Bendita is not responsible for items lost in return transit.

If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible at jewellerybendita@gmail.com with your order number and photos of the issue. We will assess the item and provide a remedy in accordance with Australian Consumer Law, which may include a repair, replacement, refund or store credit depending on the circumstances.

Where an item is confirmed to be faulty, damaged, incorrect or not as described, Bendita will cover reasonable return shipping costs.

This policy does not exclude or limit your rights under Australian Consumer Law.